Terms and Conditions
Welcome to Jute Carpet your trusted flooring partner. But there are some terms and conditions you have to follow when using and accessing our website. All these terms are made to make sure that the experience is safe and smooth. These are the Basic guidelines for using our website, placing orders and handling returns. They explain your rights and responsibilities when you browse our website or buy our products.
Website Usage
We expect all our users to behave responsibly whenever they are using our platform. If any user breaks a rule we have full rights to block and restrict that user’s access to our website.
- You must use the website for lawful purposes only
- You should not misuse copy or damage website content
- You must not attempt to hack or disrupt the website
- Any false or misleading information provided by users is not allowed
The main purpose is that our site is being used in a safe honest and correct way.
Product Information
We produce exact and up-to-date information about all our products. However, there may be slight differences.
- Product images are for reference purposes only
- Colors and textures may vary slightly due to screen settings
- Sizes and specifications may have minor variations
The purpose of providing product information is that you understand what kind of thing you are buying. And what you are choosing for your space with clarity and confidence. All products meet top-quality standards, and we assure you of this.
Pricing & Payments
We offer you clear and fair pricing on all our products. All prices on our website are in AED. All transactions are processed through a secure system. So that your personal and financial information is protected. However we do not store your sensitive payment details on our website.
- Prices may change without prior notice
- We accept secure payment methods such as bank transfer credit/debit cards or other available options
- Full payment may be required before order processing
Order Acceptance
Once you place an order it does not mean it is automatically accepted.
- We reserve the right to accept or reject any order
- Orders may be canceled due to stock issues pricing errors or incomplete information
- If your order gets cancelled, don’t worry. We’ll tell you right away and send your full refund.
We just want your shopping with us to feel easy and calm.
Delivery Terms
We deliver your product within the agreed time frame. After ordering we will always keep you updated regarding your order status.
- Delivery timelines based on the product type and location
- Custom-made carpets take additional time to complete and deliver
- Delays may occasionally happen due to reasons beyond our control.
Intellectual Property
All content present on our website is protected by intellectual property rights. This includes text images logos designs graphics and other materials shown on our website. All our material is owned by Jute Carpet. You cannot copy it reproduce it, or modify it. The only purpose of this protection is that we can keep our brand identity safe and maintain its originality for our work process.
Limitation of Liability
Jute Carpet is not responsible for any indirect or unexpected damages.
- We are not liable for delays beyond our control
- We do not guarantee uninterrupted website access
- Use of our products and website is at your own risk
We always strive to provide the best service but cannot guarantee error-free operation at all times.
Contact Details
Have questions? We have answers. Contact our team anytime by phone or email. We reply quickly and treat you like family. Every question matters to us. We’re here to help make things simple.
Email: info@jutecarpet.ae
Phone: +971507168667
Address: Floor Center Trading LLC – Al Asayel St – 6 – near Al Quoz – Al Quoz Industrial Area 3 – Dubai