Refund & Return Policy

At Jute Carpet our first priority is customer satisfaction. We work to give you amazing carpets and flooring that meet all your expectations. But if you are not fully satisfied with your purchase, we offer an understandable and simple return and refund policy.

In this policy, we explain the conditions under which your returns and refunds are accepted. When you buy from us, you agree to the terms mentioned below.

Eligibility for Returns

Changed your mind about your order? No problem. This section explains which orders can be returned. We’re here to make the process simple for you.

Time Frame

A time frame means a set time period. It tells you how long our rules apply and when things will be done. You can return your product within 7 days. Requests made after this period may not be accepted.

Product Condition

To be eligible for a return:

Unused: The product you purchased should not be used. It should be exactly like a new item without any usage signs.

No Damage: The item should be clean and perfect. No stains or scratches allowed.

Original Packing: It should be in its original box. All tags, covers, and materials should also be included.

Non-Returnable Items

Some of the items are not eligible for the return policy due to their nature.

Custom Carpets

We made your rug exactly how you wanted. That means we can’t take it back. Custom orders are final sale.

Used or Damaged Items

If you used, washed, or damaged the product after getting it. Then it cannot be returned.

These are the conditions that help us to maintain quality standards and ensure fairness in our process.

Refund Process

We follow a simple and transparent refund process.

Steps:

1. Contact our support team with your order details
2. Submit a return request within the allowed time
3. Our team will review and approve your request
4. Return the product as instructed

Approval Time

Once we get and inspect the returned item, we will notify you about the acceptance or decline of your refund within a few working days.

Refund Method

If your refund is approved, the amount will be processed using the original payment method.

• Bank transfer or card payment (depending on your original transaction)
• Refund processing may take 5–10 business days depending on your bank or payment provider

We ensure that the process is safe and transparent.

Shipping Costs

Shipping costs depend on why you’re returning. If the product is faulty or we sent the wrong item, we’ll pay for return shipping. If you no longer want it, you pay to ship it back. Your refund will include the item price only. Original delivery charges are non-refundable.

 

Contact Support

Questions about returns? Contact our support team anytime.  We are here to guide you at every step, from starting a refund to getting your refund.  Our team works Monday to Saturday to give you quick answers. Have your order ID ready when you contact us. This helps us find your details fast. We’re friendly, helpful, and ready to make your return simple for you.

Email: info@jutecarpet.ae
Phone: +971507168667
Address: Floor Center Trading LLC – Al Asayel St – 6 – near Al Quoz – Al Quoz Industrial Area 3 – Dubai