Refund Policy
At Jute Carpet.AE, customer satisfaction is our top priority. We strive to provide the best quality products and services to ensure your complete satisfaction with your purchase. However, if you are not entirely happy with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
Refund Eligibility
To qualify for a refund, please ensure that the following conditions are met:
Return Request: You must submit a refund request within 7 days of receiving your order.
- Product Condition: The product must be unused, undamaged, and in its original packaging.
- Proof of Purchase: You must provide the receipt or proof of purchase.
- Non-Refundable Items: Custom or made-to-order jute carpets and personalized items are non-refundable unless they are damaged or defective.
Refund Process
- Initiate a Return: To start a return, please contact our customer service team at info@jutecarpet.ae with your order number and reason for return. We will guide you through the return process and provide further instructions.
- Return Shipping: The customer is responsible for the return shipping costs. Please ensure that the item is securely packaged to avoid any damage during transit.
- Inspection and Approval: Once we receive the returned product, it will be inspected to ensure it meets our return conditions. If approved, we will process your refund within 10-14 business days.
Refund Methods
Refunds will be issued to the original payment method used during the purchase. Please note that depending on your payment provider, it may take an additional few days for the refund to be reflected in your account.
Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately at jutecarpet.ae . We will arrange for a replacement or issue a full refund, including shipping costs, after verifying the issue.
Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.
For further assistance, please feel free to contact us. We are here to ensure you have a hassle-free experience with Jute Carpet AE.